Delivery for orders to the UK mainland are as stated on each item. If you purchase multiple items they are calculated accordingly. If you live locally to me in Ottershaw, Surrey and wish to collect the goods in person, to save on time and postage, this can gladly be arranged you are most welcome!
For International deliveries and destinations outside of the mainland UK please contact us either by email or telephone for delivery charges prior to placing an order.
We endeavour to dispatch orders as quickly as possible using Royal Mail and you should normally receive your order within 7-14 working days - if you require your order urgently please contact us and we may be able to arrange to send it by Courier delivery for an additional cost to be advised at the time.
A signature may be required for proof of delivery depending on the value of your order.
"Mrs. Plumbridge" unfortunately cannot be held responsible for any delays in delivery caused by fault of Royal Mail or adverse weather conditions.
We try to be as environmently conscious as possible by recycling packaging materials and cardboard boxes.
We will exchange or refund any item you are not happy with as long as the goods are returned in original condition within seven days of receipt. If you return an item please ask for proof of postage from your post office. Delivery charge and return postage will only be refunded if the item is faulty. We suggest goods are returned by registered post as we cannot refund items broken or lost during return transit.
If an item is damaged, or not as ordered, please inform us within 24 hours of delivery to arrange a duplicate or refund.
Terms and Conditions
"Mrs. Plumbridge" aim to make shopping on this website as simple as possible and we suggest that you read through our terms and conditions before placing your order.
By using this website you are agreeing to abide by the Terms and Conditions set by "Mrs. Plumbridge" for the sale and purchase of goods.
All products on this website are sold subject to amount in stock. Stock levels and prices are subject to change without notice, therefore we cannot always guarantee on-going product availability and pricing for any subsequent orders of the same products.
All items displayed and sold on this website are not toys. As many of the items contain small or removable parts they are unsuitable for young children, especially those under the age of 36 months.
Whilst we always try to ensure that the products are correctly described, all sizes are approximate and due to the fact that many of the items are handmade or coloured by hand means that variations in size and colour do occur. Many of the products are designed to appear rustic or distressed in appearance, especially as these are hand restored and often fairly old, therefore this is a feature of the design and not a fault.
"Mrs. Plumbridge" cannot be held responsible for any errors or omissions or delays in processing orders caused by problems resulting from disruptions to Internet services, misuse of the Internet by third parties or any other events outside of our control.
Security is of the utmost importance to us therefore we have chosen to use PAYPAL as a Secure Payment Provider to handle our transaction on this website to ensure that every precaution is taken to protect your personal information at all times. None of your card details are seen or held by us for orders placed on this website.
The information we collect from you is required to enable us to process and dispatch your order. We will never share or pass on this information to any other individual or company unless specifically required to so by law.
We may contact you in the future with information about new products, special offers or promotional events. If you do not wish to receive this information please contact us by email or telephone and we will remove your details from our mailing list